Enterprise agent scenarios from production, as live simulations.
77 agents, each with its supervisor, specialised sub-agents, the systems it touches, its approval rule and its cost. Collected from global patterns, rebuilt on Aginies primitives. Pick a sector, watch the agent work, compare with your own scenario.
Dialogue banking: voice and text transaction assistant
- App chat: "pay my electricity bill, raise my limit to 40k, I don't recognise yesterday's 1,250"
- Three intents separated: bill payment · limit increase · transaction dispute; order and dependencies set
Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Dialogue banking: voice and text transaction assistant
The customer talks or types; bill, limit, dispute and transfer are completed in core banking in one session.
Merchant operations assistant: POS, settlement, refund and limit
The merchant writes on WhatsApp; POS fault, settlement query, refund and limit increase are resolved in one dialogue.
End-to-end motor claim: from notice to payment
Voice notice, photo assessment, repair-shop assignment and payment order in one flow; the adjuster steps in only above the threshold.
Outfit stylist: a complete look by size, stock, budget and style
The customer sends a photo and a sentence; the agent builds three looks that are in stock, fit and within budget, and adds the chosen one to the cart.
Subscriber care assistant: bill, plan, fault and contract
The subscriber calls or writes; bill dispute, plan change and line fault are resolved in BSS and network systems in one session.
Legacy module modernisation: analysis, tests, rewrite, PR
Starts from a Jira epic; the old module is read, its behaviour pinned with tests, rewritten and opened as a PR with evidence.
Patient journey coordinator: appointment, preparation, approval and results
The patient writes or calls; appointment, preparation instructions, insurer pre-approval and result notice come together in one coordinator.
Line stoppage response: from alarm to work order and shift report
An MES alarm lands; root cause found from history, spare part checked, work order and plan update ready within minutes.
Control tower: delay prediction, rerouting, customer notice, SLA
The telematics signal catches the delay early; alternative route and carrier chosen, customer informed, SLA compensation computed.
Utility customer assistant: bill, outage, consumption and instalments in one dialogue
The customer calls or writes; the high bill is explained, outage ETA given, meter data shown, an instalment plan set up.
Citizen services assistant: application, documents, appointment and status
The citizen writes or calls; eligibility checked, documents read, application opened, appointment given, every step traceable.
Procure-to-pay desk: request, quotes, contract and invoice in one place
The request arrives by email; quotes compared, contract clauses checked, PO opened, invoice three-way matched and payment scheduled.
Technical publication assistant: maintenance manual, parts, procedure and revision control
The technician asks in the hangar; the right-revision procedure, part number and safety note arrive with clearance checks, every access traced.
Field device support assistant: telemetry, remote diagnosis, OTA and technician
The customer says "the device is dead"; telemetry read, remote diagnosis made, update pushed, technician dispatched with the right part if needed.
Credit card limit increase
The customer types in the app or talks to the call centre; the decision takes seconds, and anything above threshold goes to a manager.
Digital account opening (KYC)
ID, liveness and sanctions checks in one flow; clean applications open an account in minutes, no branch visit.
Card fraud alert triage
The card is blocked in seconds and the customer asked on WhatsApp; the reply releases or cancels the card.
Chargeback dispute handling
Dispute captured, evidence assembled and filed with the card scheme; large provisional credits go to approval.
Early-stage collections outreach
Past-due accounts are segmented and reminded on the right channel; customers set up their own payment plan.
Mortgage document review
Payslips, social security records and appraisal read automatically; income, LTV and missing documents checked.
Voice banking money transfer
Customer calls and talks; voiceprint, security question and OTP verify them; transfer completes agent-free.
Credit card debt payment
The customer types or talks; debt is fetched, an account chosen, OTP verified and the payment made in the core.
Merchant KYB onboarding
Registry, UBO and sanctions checks in one flow; low-risk merchants start accepting payments the same day.
AML transaction monitoring alert triage
Alerts arrive enriched with a draft narrative; the analyst always decides and the filing goes out in minutes.
BNPL instant instalment decision
Checkout instalment decision in seconds from bureau and open-banking data; large tickets go to underwriting.
Payment reconciliation exceptions
PSP settlement files matched to the ledger; small breaks fix themselves, large ones go to finance approval.
Voice claims intake (FNOL)
The customer calls and describes it; policy found by plate, cover checked, claim opened and adjuster assigned.
Policy renewal offer
Policies re-priced, sharp increases go to approval; customer accepts with one tap and the policy is issued.
Underwriting document extraction
Medical reports and labs read and assessed against the manual; underwriters only see files above threshold.
Motor claim photo assessment
Damage detected from photos, estimate built from parts and labour, adjuster only approves; repair slot booked.
Subrogation recovery
Closed claims scanned, the at-fault party's insurer identified, and the demand sent after counsel approval.
Where is my order? (WISMO)
Customer asks, order and carrier events join instantly; on delay a new ETA is given and a trace opened.
Returns and refunds
Policy and history checked in seconds, label issued; the refund executes when the carrier scans the parcel.
Product Q&A assistant
Size, compatibility and spec questions answered from catalogue and return data; stock and price verified.
Catalogue enrichment (batch)
Attributes pulled from supplier PDFs and images, TR/EN copy written; hundreds of SKUs ready in minutes.
Review response and quality escalation
Reviews classified and answered in brand tone; recurring defects joined with return data and escalated to QA.
Bill dispute resolution
Invoice lines and usage explained in seconds; goodwill credit applied by policy, larger amounts need a lead.
SIM swap fraud check
Every SIM swap is risk-scored before provisioning; suspicious requests are held and banks are signalled.
Network outage communications
When an outage ticket opens, affected subscribers are found and the approved message sent before they call.
Plan upgrade advisor
Usage analysed, the right plan offered with a comparison; on acceptance the change provisions instantly.
Feature delivery pipeline
A Jira epic turns into criteria, design, code and tests via agents; humans only review and approve the PR.
CI/CD release pipeline
Build, tests, scans and staging run unattended; production ships only on release-manager approval, via ArgoCD.
Incident response and hotfix
Alert fires, bug reproduced, patch and regression run ready; on-call approves, post-mortem already drafted.
Code review and security gate
Agents review, scan and coverage-check every PR; fixes land first, a human approves only clean PRs.
Backlog grooming and estimation
Incoming requests are triaged, clarified and sized; a sprint proposal goes to the product owner for approval.
iOS feature implementation (hired developer agent)
The Jira story is taken, built in SwiftUI, tested and opened as a PR; review and release decisions stay with the team.
Regression test cycle (hired QA agent)
Regression runs on every release candidate, new bugs are filed with evidence, a coverage report is written; the “go” decision stays with the release manager.
Prior authorization
Payer rules searched, clinical evidence gathered and the packet ready to submit within minutes of the order.
Patient intake and triage
The patient types or talks; intake and urgency scoring take seconds, and a nurse always makes the final call.
Appointment scheduling and no-show reduction
High no-show-risk patients are reached on WhatsApp in advance; freed slots are refilled from the waiting list.
Supplier invoice three-way match
Invoice, PO and goods receipt matched in SAP automatically; only out-of-tolerance lines reach a buyer.
Maintenance ticket triage
Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.
Warranty claim processing
Dealer claims validated for coverage, parts and labour in minutes; big amounts go to the regional manager.
Shipment exception handling
When a delay or damage lands, impact is costed, the carrier rebooked and the customer hears before they ask.
Customs document preparation
HS codes, invoice and packing list prepared in minutes; only low-confidence lines reach a customs specialist.
Outage report handling
Reports are clustered by feeder, one OSS ticket is raised and everyone affected hears before the crew leaves.
Meter reading dispute
Customer sends a meter photo; the index is read by vision, the estimated bill fixed, big credits approved.
Rooftop solar connection application
Application documents are read, transformer capacity and regulation checked, gaps reported the same day; the connection opinion belongs to the engineer.
Demand response event
Under grid stress eligible consumers are selected, the offer sent by channel, participation measured and settlement computed.
Citizen request routing
e-Government requests classified in seconds, given a legal deadline and routed to the right unit with an SLA.
Permit application check
Missing documents and regulatory fit reported in minutes; the licensing officer always makes the decision.
Public procurement bid file pre-check
Bid files are compared with the specification, missing and non-conforming documents listed; the evaluation decision belongs to the commission.
Social assistance eligibility pre-assessment
The application is verified against agency records, eligibility scored, gaps reported to the citizen; the decision belongs to the case officer.
Email classification and attachment check
Every e-mail in the shared mailbox is classified, attachments checked against a list, gaps asked for at once.
Call centre quality monitoring
Every call scored against the rubric, not a sample; compliance breaches and coaching flags ready by morning.
Contract clause extraction
Clauses are extracted and compared with the legal playbook; deviations reach counsel with redline suggestions.
Employee onboarding
Accounts, kit and training plan ready the moment HR creates the hire; off-template access goes to the manager.
IT helpdesk L1
Password resets and access requests solved in chat; access to finance groups asks the owner via a Teams card.
Accounts payable inbox
Every invoice in the ap@ mailbox is captured, coded and posted to the ERP; only exceptions reach an analyst.
Sales lead qualification
Inbound leads enriched, scored and in the CRM within seconds; the SDR starts the call with a context brief.
Month-end close and reconciliation (hired accountant agent)
Invoices are processed, bank and vendor reconciliations done, the close checklist run; entries are posted with the accountant’s approval.
Export control and end-user screening
Part, buyer and end use are classified in one flow; licence need is detected, the decision always stays with the compliance officer.
Platform maintenance (MRO) work order preparation
The fault report is matched to technical publications, task card and parts list are produced, the work order opens with planner approval.
Supplier security and compliance assessment
Supplier questionnaires and documents are read, compared against facility security requirements, gaps listed; the qualification decision belongs to the security manager.
Device fleet anomaly triage
Telemetry anomalies from thousands of devices are clustered, root-cause candidates listed, one incident reaches the right team.
Staged OTA update rollout
Firmware rolls out in 1% → 10% → 100% stages; a health gate at every stage, human approval for critical fleets.
Cold-chain excursion response
A temperature excursion is assessed instantly, product risk computed, a field crew dispatched, the quality decision recorded.
Simulations are derived from real agent definitions; figures are representative. Real metrics from our reference customers are shared in discovery sessions.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis