Plan upgrade advisor
Usage analysed, the right plan offered with a comparison; on acceptance the change provisions instantly.
Plan upgrade advisor is an agent scenario in the Telecom sector running on the app, whatsapp, voice channels. Trigger: "I keep running out of data" message or add-ons in 3 consecutive months. The Plan Supervisor coordinates 3 specialist agents (Usage Agent, Offer Agent, Provisioning Agent) across 5 systems (Billing (Amdocs), Product Catalogue / Offer Engine, HLR / Provisioning, WhatsApp Business API, SMS Gateway); of 10 steps, 1 write to systems and 1 are checks or approvals. Outcome: New plan provisioned, consent time-stamped, customer knows the effective date. Approval rule: Commitment-based or discounted bespoke offer → campaign manager approval.
Plan upgrade advisor
- WhatsApp: "I run out of data every month, what should I do?"
- Last 6 months: 28 GB average usage, add-ons bought in 3 months (210 in total)
- Current plan 20 GB / 349; forecast rising to 32 GB → upgrade fits
- Plan: eligible plans → comparison → guardrail → offer → consent → provisioning
- Eligible plans: 40 GB / 419, 60 GB / 479; no commitment
- Recommendation: 40 GB / 419 → saves about 70 per month versus add-ons
- Guardrail: offer complies with campaign rules; price and commitment terms correct
- WhatsApp: comparison card with an "I accept" button; customer accepted
- Consent recorded; plan change provisioned effective from the next billing cycle
- SMS: new plan summary and effective date
- ■completed
Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
"I keep running out of data" message or add-ons in 3 consecutive months
New plan provisioned, consent time-stamped, customer knows the effective date
Agents
Plan Supervisor
Decomposes the objective, delegates to agents, manages approval points, merges the result.
Usage Agent
Pulls usage history and forecasts the coming period
get_usage_historyget_current_planforecast_usageOffer Agent
Compares eligible plans, presents the offer, interprets the reply
get_eligible_planscompare_planscheck_campaign_rulessend_whatsappparse_replyProvisioning Agent
Records consent, changes the plan, informs the customer
record_consentchange_plansend_smsSteps
| # | Kind | Agent | What happens | System | ms | tok |
|---|---|---|---|---|---|---|
| 01 | ingest | Plan Supervisor | WhatsApp: "I run out of data every month, what should I do?" | — | 180 | — |
| 02 | tool | Usage Agent | Last 6 months: 28 GB average usage, add-ons bought in 3 months (210 in total) | Billing (Amdocs) | 460 | — |
| 03 | reason | Usage Agent | Current plan 20 GB / 349; forecast rising to 32 GB → upgrade fits | — | 620 | 560 |
| 04 | plan | Plan Supervisor | Plan: eligible plans → comparison → guardrail → offer → consent → provisioning | — | 240 | 180 |
| 05 | tool | Offer Agent | Eligible plans: 40 GB / 419, 60 GB / 479; no commitment | Product Catalogue / Offer Engine | 380 | — |
| 06 | reason | Offer Agent | Recommendation: 40 GB / 419 → saves about 70 per month versus add-ons | — | 680 | 640 |
| 07 | verify | Offer Agent | Guardrail: offer complies with campaign rules; price and commitment terms correct | — | 360 | 280 |
| 08 | notify | Offer Agent | WhatsApp: comparison card with an "I accept" button; customer accepted | WhatsApp Business API | 1,400 | 300 |
| 09 | write | Provisioning Agent | Consent recorded; plan change provisioned effective from the next billing cycle | HLR / Provisioning | 520 | — |
| 10 | notify | Provisioning Agent | SMS: new plan summary and effective date | SMS Gateway | 220 | — |
Subscriber care assistant: bill, plan, fault and contract
The subscriber calls or writes; bill dispute, plan change and line fault are resolved in BSS and network systems in one session.
Bill dispute resolution
Invoice lines and usage explained in seconds; goodwill credit applied by policy, larger amounts need a lead.
SIM swap fraud check
Every SIM swap is risk-scored before provisioning; suspicious requests are held and banks are signalled.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis