Seven areas, 30 solution packages, one execution layer.
From customer interaction to software delivery, every solution runs on the same orchestration layer, the same governance and the same observability. Each links to agents you can watch live in the agent library.
Agents that talk to customers and citizens and act in the system while talking: web, mobile, WhatsApp, phone.
E-commerce support & action
Where is my order, returns, delivery changes: the agent completes the transaction in the order system.
- High-volume requests resolved without growing the support team
- Order updates, cancellations and delivery changes completed inside the conversation
- Product answers grounded in your knowledge sources, no fabrication
Voice AI for claims intake
A voice agent takes the loss notice and opens the claim in the system.
- Call-centre load drops and wait times fall
- Hundreds of simultaneous conversations at consistent quality
- Claims opened at first contact with complete information
Call-centre quality monitoring
100% of conversations scored against objective criteria; sampling ends.
- 100% evaluation instead of sampling
- Consistent, objective quality measurement
- Performance trends and improvement areas visible immediately
Conversational banking
Complete mobile banking operations by typing or talking.
- Banking completed by conversation, on any channel
- Lower call-centre load, higher first-contact resolution
- Lower operating cost per transaction
Sales & lead management
The right offer at the right time: lead scoring, campaign and price recommendations.
- Sales focuses on the leads most likely to convert
- Personalised campaigns lift conversion and basket size
- Contact before the lead cools: every scored lead is called the same day
Healthcare operations & clinical guidance
Smart triage and patient referral; clinical decisions always stay with clinicians.
- Patients routed to the right department and time at first contact
- Fewer no-shows, higher capacity utilisation
- Clinical teams relieved of administrative load
Voice analysis & quality
100% of calls transcribed with Turkish STT, scored and coached; models run on-prem.
- Measurement across all calls instead of sampling
- Compliance breaches and customer risk visible the same day
- Voice data never leaves the organisation
Utility customer operations
Outages, meters, connections and demand response: customer agents that speak with grid data.
- Call volume drops in outages, satisfaction rises
- Bill disputes and connection applications resolved within hours
- The flexibility portfolio turns into revenue
Citizen services & file pre-review
The request to the right unit, the file complete, the decision with the officer: justified by clause.
- Requests reach the right unit first time, with no lost deadline
- File pre-review from hours to minutes
- Every decision explainable and auditable
Subscriber care and network support
Bill, plan, contract and fault operations on voice and text channels, inside BSS and network systems.
- Multi-topic calls closed in one session without a representative
- A clear drop in unnecessary technician visits
- Shorter handling time, higher satisfaction
From signal to work order, from request to delivery: agents that decide and dispatch on top of operational systems.
Email classification & attachment verification
The inbox reaches the right team; missing attachments are caught before work starts.
- Requests reach the right team the first time
- Instant replies to standard questions, higher satisfaction
- Missing documents caught before entering operations
Operational automation & demand management
Agents that classify, route and answer demands; faster processes, lower cost.
- Shorter resolution times, backlog cleared
- Lower operating cost per demand
- Teams freed from repetitive work to focus on exceptions
Field service & dispatch automation
Sensor alarm or customer report → the right technician, the right part, the right time.
- Signal to service order in minutes, with no manual entry
- First-visit fix with the right part and the right task card
- Customer and quality records current at the same time
Fraud and dispute operations
Alert triage, chargeback files, card blocks and early collections on one operations desk.
- A large drop in review time per alert
- No dispute file past its deadline
- Fewer false-positive blocks, fewer customer complaints
Claims operations end to end
From notice to payment: voice intake, photo assessment, repair-shop assignment and subrogation in one flow.
- Simple claims close in days
- Adjuster capacity reserved for complex files
- More subrogation, less leakage
Merchant and payment operations
Merchant onboarding, POS and settlement support, reconciliation exceptions and transaction monitoring on one desk.
- Merchant issues resolved at first contact, on one channel
- KYB within hours; the risk team only on exceptions
- Reconciliation exceptions no longer wait for month-end
Logistics control tower
Operations agents that catch deviations early, reroute, inform the customer and compute the SLA.
- Delays known and managed hours ahead
- Higher on-time delivery and better customer information
- Transparent, auditable SLA finance
Production and maintenance operations
From line stoppage to work order, from maintenance request to warranty file: agents that decide on MES, CMMS and ERP.
- A measurable drop in unplanned downtime
- Minutes from alarm to work order
- Days instead of weeks in warranty and invoice processes
From document to record, from record to report: agents that validate, match and report finance and operations data.
Invoice & document extraction
OCR → validation → ERP: clean records without manual entry.
- Key fields extracted without manual entry
- Finance cycles shrink from days to minutes
- Validated data flows straight into ERP and business systems
Financial analysis & operational intelligence
Agents that read financial data and documents, interpret them and support decisions.
- Reconciliation and invoice cycles drop from days to hours
- Decisions taken on current, source-linked data
- Exceptions and risk patterns visible before they materialise
Credit and onboarding operations
Digital account opening, limit increases and loan documents under one decision logic, without a branch visit.
- Accounts opened without a branch visit and credit decisions within minutes
- A clear reduction in document review effort
- Audit-ready, reasoned and consistent decisions
Underwriting and renewal operations
Quote documents read, risk variables extracted, renewal offers prepared within the rules.
- Most renewals automatic, offers on time
- Underwriter time spent on exceptional risks
- A measurable rise in the renewal rate
Answers and decision support grounded in the organisation’s own knowledge, with citations; no fabrication.
Personal data, export control and public procurement: agents that apply the rule and leave the decision with the expert.
KVKK / GDPR personal data protection
Detect personal data in documents and calls, mask it, and keep an audit-ready data map.
- Personal data masked before it reaches a model
- An audit-ready, current data inventory
- Compliance risk in document and call archives made visible
Public procurement & tender compliance
Bid files compared with the specification; the commission decides on a prepared findings list.
- Commission preparation drops from days to hours
- Consistent, justified, appeal-resistant evaluation
- Every finding linked to its source document, audit-ready
Defence export control & supply-chain security
Classification, party screening, licence file and supplier qualification: agents on a closed network that leave the decision with the expert.
- The compliance expert spends minutes per file instead of hours
- Controlled items are caught before shipment
- Supplier risk visible before qualification
Employee experience from hiring to onboarding; the HR team spends its time on people.
HR & employee experience
From recruitment to onboarding: data-driven, fast and scalable HR processes.
- Shorter HR cycle from evaluation to adaptation
- New hires ready on day one: access, equipment, training
- HR freed from repetitive work to focus on experience
Agent outsourcing (agent workforce)
Outsourced agents instead of outsourced people: iOS developer, business analyst, accountant, tester; with a work log.
- Roles that start within days and work 24/7
- What was done, how long it took and what it cost in one record
- Knowledge stays in the workspace; scaling takes minutes
The SDLC agent team, IoT fleet operations, Code Aginies: the whole software and device line.
SDLC agent team
PM, analyst, architect, developer and tester agents working together in the CI/CD pipeline.
- Lead time from request to production drops from days to hours
- Standard, measurable quality: coverage, security and regression on every PR
- Engineers focus on direction and approval; agents take the repetitive work
IoT device fleet operations
Anomaly clustering, root cause and health-gated OTA rollouts: one incident, one decision per fleet.
- Alarm noise collapses into incidents; the team looks at the real problem
- Safe, evidenced and reversible firmware rollouts
- Low unit cost with small on-prem models
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis