SIM swap fraud check
Every SIM swap is risk-scored before provisioning; suspicious requests are held and banks are signalled.
SIM swap fraud check is an agent scenario in the Telecom sector running on the branch, app, api channels. Trigger: SIM swap request from a dealer, the app or the API. The SIM Security Supervisor coordinates 3 specialist agents (Risk Agent, Verification Agent, Provisioning Agent) across 4 systems (Salesforce CRM, HLR / Provisioning, Bank SIM-Swap Signal API, SMS Gateway); of 10 steps, 2 write to systems and 2 are checks or approvals. Outcome: Request provisioned or held, banks signalled, customer alerted. Approval rule: Risk score ≥ 70 or credential change within 72 hours → fraud desk approval.
SIM swap fraud check
- Dealer request: SIM swap for 0532 *** 8810, reason "lost"
- Account events: password reset 2 days ago, email changed 6 hours ago
- Device history: same IMEI active for 14 months, 3 login attempts in 24 hours
- Risk score 78/100: recent credential changes + dealer channel → high
- Plan: OTP to old SIM → ID document → approval → provision or hold
- OTP to old SIM unanswered; in-store ID OCR match 71% → insufficient
- Risk ≥ 70 → fraud desk: 24-hour hold, video verification requested
- SIM swap recorded as "on hold", activation blocked
- Per-line SIM-swap attempt signal shared with banks via the API
- Alert to the old SIM and registered email: "if this wasn't you, call 444"
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Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
SIM swap request from a dealer, the app or the API
Request provisioned or held, banks signalled, customer alerted
Agents
SIM Security Supervisor
Decomposes the objective, delegates to agents, manages approval points, merges the result.
Risk Agent
Scores risk from account events and device history
get_account_eventsget_device_historyscore_sim_swap_riskVerification Agent
Sends OTP to the old SIM and verifies the ID document
send_otp_old_simverify_id_documentcheck_recent_password_resetProvisioning Agent
Activates or holds the SIM, informs banks and the customer
activate_simhold_requestnotify_banks_apisend_smssend_emailSteps
| # | Kind | Agent | What happens | System | ms | tok |
|---|---|---|---|---|---|---|
| 01 | ingest | SIM Security Supervisor | Dealer request: SIM swap for 0532 *** 8810, reason "lost" | — | 200 | — |
| 02 | tool | Risk Agent | Account events: password reset 2 days ago, email changed 6 hours ago | Salesforce CRM | 420 | — |
| 03 | tool | Risk Agent | Device history: same IMEI active for 14 months, 3 login attempts in 24 hours | HLR / Provisioning | 380 | — |
| 04 | reason | Risk Agent | Risk score 78/100: recent credential changes + dealer channel → high | — | 680 | 720 |
| 05 | plan | SIM Security Supervisor | Plan: OTP to old SIM → ID document → approval → provision or hold | — | 240 | 180 |
| 06 | verify | Verification Agent | OTP to old SIM unanswered; in-store ID OCR match 71% → insufficient | — | 1,600 | 420 |
| 07 | approval | SIM Security Supervisor | Risk ≥ 70 → fraud desk: 24-hour hold, video verification requested | — | 3,000 | — |
| 08 | write | Provisioning Agent | SIM swap recorded as "on hold", activation blocked | HLR / Provisioning | 400 | — |
| 09 | write | Provisioning Agent | Per-line SIM-swap attempt signal shared with banks via the API | Bank SIM-Swap Signal API | 360 | — |
| 10 | notify | Provisioning Agent | Alert to the old SIM and registered email: "if this wasn't you, call 444" | SMS Gateway | 240 | — |
Subscriber care assistant: bill, plan, fault and contract
The subscriber calls or writes; bill dispute, plan change and line fault are resolved in BSS and network systems in one session.
Bill dispute resolution
Invoice lines and usage explained in seconds; goodwill credit applied by policy, larger amounts need a lead.
Network outage communications
When an outage ticket opens, affected subscribers are found and the approved message sent before they call.
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