Card fraud alert triage
The card is blocked in seconds and the customer asked on WhatsApp; the reply releases or cancels the card.
Card fraud alert triage
- Alert #FR-88213: 3 transactions in 3 minutes on ****7710, risk score 91
- Last 30 days of transactions and device fingerprint pulled
- Pattern: cross-border e-commerce, 4,850, unusual hour → likely fraud
- Plan: temporary block → ask customer → permanent cancel or release by reply
- Card temporarily blocked, 2 pending transactions declined
- WhatsApp: "Did you make the 4,850 purchase? YES / NO"
- Reply from the registered number, "NO" in 48 seconds → fraud confirmed
- Loss > 2,500 → fraud analyst approved permanent cancellation
- Card cancelled, replacement ordered, case #CS-40917 opened
- Summary SMS to customer: new card delivered within 3 working days
Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Fraud engine alert event with score ≥ 85
Card status settled, case opened, customer informed, loss contained
Agents
Fraud Supervisor
Decomposes the objective, delegates to agents, manages approval points, merges the result.
Triage Agent
Assesses the alert against transaction history and device data
get_alertget_recent_transactionsget_device_fingerprintscore_patternOutreach Agent
Asks the customer on WhatsApp/SMS and interprets the reply
send_whatsappsend_smsparse_replyCard Agent
Blocks, releases or cancels the card; opens the case
block_cardunblock_cardcancel_cardorder_replacementcreate_caseSteps
| # | Kind | Agent | What happens | System | ms | tok |
|---|---|---|---|---|---|---|
| 01 | ingest | Fraud Supervisor | Alert #FR-88213: 3 transactions in 3 minutes on ****7710, risk score 91 | — | 160 | — |
| 02 | tool | Triage Agent | Last 30 days of transactions and device fingerprint pulled | Fraud Engine | 380 | — |
| 03 | reason | Triage Agent | Pattern: cross-border e-commerce, 4,850, unusual hour → likely fraud | — | 720 | 880 |
| 04 | plan | Fraud Supervisor | Plan: temporary block → ask customer → permanent cancel or release by reply | — | 280 | 190 |
| 05 | write | Card Agent | Card temporarily blocked, 2 pending transactions declined | Card Management | 430 | — |
| 06 | notify | Outreach Agent | WhatsApp: "Did you make the 4,850 purchase? YES / NO" | WhatsApp Business API | 260 | — |
| 07 | verify | Outreach Agent | Reply from the registered number, "NO" in 48 seconds → fraud confirmed | — | 340 | 150 |
| 08 | approval | Fraud Supervisor | Loss > 2,500 → fraud analyst approved permanent cancellation | — | 2,600 | — |
| 09 | write | Card Agent | Card cancelled, replacement ordered, case #CS-40917 opened | Salesforce CRM | 520 | — |
| 10 | notify | Outreach Agent | Summary SMS to customer: new card delivered within 3 working days | SMS Gateway | 220 | — |
Credit card limit increase
The customer types in the app or talks to the call centre; the decision takes seconds, and anything above threshold goes to a manager.
Digital account opening (KYC)
ID, liveness and sanctions checks in one flow; clean applications open an account in minutes, no branch visit.
Chargeback dispute handling
Dispute captured, evidence assembled and filed with the card scheme; large provisional credits go to approval.
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