Healthcarewhatsappsmsbatch

Appointment scheduling and no-show reduction

High no-show-risk patients are reached on WhatsApp in advance; freed slots are refilled from the waiting list.

Healthcare

Appointment scheduling and no-show reduction

SUPERVISORAGENTSSYSTEMSAppointment Supervisorplan · route · approveNo-show Risk Agentaginies-small-oss-27bon-premDialogue Agentaginies-small-oss-32bon-premBooking Agentaginies-medium-oss-120bon-premHospital InformationSystem (HIS)WhatsApp Business APISMS Gateway
Audit trail00:00.00
run #128,725elapsed 0 mstokens 0cost $0.000status —

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Trigger

Nightly batch: appointment list for the next 72 hours

Outcome

Appointment moved or confirmed, old slot released to the waiting list, reminder scheduled

Agents

SUPERVISOR

Appointment Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-small-oss-27b · on-prem

No-show Risk Agent

Predicts no-show risk from history

get_appointment_historyscore_noshow_risk
aginies-small-oss-32b · on-prem

Dialogue Agent

Talks on WhatsApp and understands reschedule intent

send_whatsappparse_replypropose_slots
aginies-medium-oss-120b · on-prem

Booking Agent

Finds a free slot in the HIS and moves the appointment

find_free_slotsreschedule_appointmentrelease_slotsend_sms

Steps

#KindAgentWhat happensSystemmstok
01 ingest Appointment Supervisor Nightly batch: 1,240 appointments in the next 72 hours loaded — 300 —
02 tool No-show Risk Agent History pulled: patient P-77120, 2 no-shows in the last 12 months Hospital Information System (HIS) 420 —
03 reason No-show Risk Agent No-show risk 0.62 (threshold 0.40) → proactive confirmation channel selected — 540 380
04 notify Dialogue Agent WhatsApp sent: "Dr Aksoy, Thu 10:20 — confirm / reschedule?" WhatsApp Business API 260 —
05 reason Dialogue Agent Reply: "Thursday is bad, next week?" → intent: reschedule, preference: next week AM — 620 410
06 tool Booking Agent 3 free slots found: Mon 09:00, Tue 09:40, Wed 11:20 (same physician) Hospital Information System (HIS) 480 —
07 verify Booking Agent Rule check: same physician, ≤ 14 days delay, no prep conflict → OK — 380 240
08 write Booking Agent Appointment moved to Tue 09:40, original slot released to the waiting list Hospital Information System (HIS) 520 —
09 notify Booking Agent Confirmation SMS sent, 24 h reminder scheduled, 12 slots refilled from the list SMS Gateway 240 —
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