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Meter reading dispute

Customer sends a meter photo; the index is read by vision, the estimated bill fixed, big credits approved.

Energy & Utilities

Meter reading dispute

SUPERVISORAGENTSSYSTEMSBilling Dispute Supervisorplan · route · approveVision Agentaginies-vision-oss-72bon-premBilling Agentaginies-large-c5Operations Agentaginies-medium-oss-120bon-premBilling / CIS (SAPIS-U)Meter Data ManagementRegulation Vector Store(EPDK)WhatsApp Business API
Audit trail00:00.00
run #128,671elapsed 0 mstokens 0cost $0.000status —Approval rule: Credit / correction > 1,000 TL → billing team lead approval

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Trigger

Bill dispute with a meter photo via WhatsApp or the app

Outcome

Wrong invoice cancelled, rebill issued, customer informed with an explanation

Agents

SUPERVISOR

Billing Dispute Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-vision-oss-72b · on-prem

Vision Agent

Reads serial and index from the meter photo

read_meter_photocheck_photo_integrity
aginies-large-c5

Billing Agent

Computes the difference against history and regulation

get_reading_historyestimate_consumptionsearch_billing_rules
aginies-medium-oss-120b · on-prem

Operations Agent

Cancels, rebills and informs the customer

cancel_invoicecreate_rebillschedule_field_readingsend_whatsapp

Steps

#KindAgentWhat happensSystemmstok
01 ingest Billing Dispute Supervisor WhatsApp: "my bill is 2,840 TL, the meter shows less" + photo; customer verified — 200 —
02 reason Vision Agent Meter serial 3812-0091, index 48,213 kWh; serial matches, no tampering signs — 920 610
03 tool Billing Agent Last 12 readings pulled; billed reading 49,760 kWh was an estimate (code E) Meter Data Management 420 —
04 reason Billing Agent Difference 1,547 kWh · monthly average 310 kWh → estimate ran ~5 months ahead — 700 820
05 retrieve Billing Agent Regulation: estimated bills correctable within 12 months on a verified reading Regulation Vector Store (EPDK) 380 360
06 verify Billing Agent Rebill: 2,840 TL → 1,318 TL; difference 1,522 TL > 1,000 TL threshold — 460 300
07 approval Billing Dispute Supervisor Credit > 1,000 TL → billing team lead approved, note attached — 2,600 —
08 write Operations Agent Invoice cancelled, rebill of 1,318 TL issued, field reading scheduled Billing / CIS (SAP IS-U) 560 —
09 notify Operations Agent Customer sent the new bill and explanation, case closed with an audit trail WhatsApp Business API 240 —
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