Warranty claim processing
Dealer claims validated for coverage, parts and labour in minutes; big amounts go to the regional manager.
Warranty claim processing
- Claim WC-2026-30917 submitted by dealer D-114 with 4 photos
- VIN WBA…7712 · 31,400 km · part: turbo actuator · labour 2.4 h · 6,850 €
- Coverage: 3 years / 100,000 km, valid until 03/2027 → in scope
- Policy WP-14: actuator labour standard 1.8 h, part price list 2026-Q3
- Labour 2.4 h vs standard 1.8 h (+33%) → reduced; part price and photos consistent
- Photos and diagnostic log archived under the claim folder
- Adjusted claim 6,100 € > 5,000 € → regional warranty manager approved
- Credit memo 1700442310 posted for 6,100 € to the dealer account
- Claim status set to "approved – adjusted", reason code L02 (labour)
- Dealer notified in the portal with the adjustment breakdown, audit trail stored
Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
A warranty claim with photos is submitted on the dealer portal
Claim approved with adjustment, credit memo posted in SAP, dealer informed with reasons
Agents
Warranty Supervisor
Decomposes the objective, delegates to agents, manages approval points, merges the result.
Claim Agent
Reads claim fields and damage photos
extract_claim_fieldsanalyse_damage_photosarchive_documentsValidation Agent
Validates coverage, part price and labour standard
get_vehicle_coverageget_labour_standardcheck_parts_cataloguesearch_warranty_policySettlement Agent
Posts the credit memo and updates the dealer record
post_credit_memoupdate_claim_statussend_dealer_messageSteps
| # | Kind | Agent | What happens | System | ms | tok |
|---|---|---|---|---|---|---|
| 01 | ingest | Warranty Supervisor | Claim WC-2026-30917 submitted by dealer D-114 with 4 photos | — | 200 | — |
| 02 | reason | Claim Agent | VIN WBA…7712 · 31,400 km · part: turbo actuator · labour 2.4 h · 6,850 € | — | 860 | 690 |
| 03 | tool | Validation Agent | Coverage: 3 years / 100,000 km, valid until 03/2027 → in scope | SAP S/4HANA | 420 | — |
| 04 | retrieve | Validation Agent | Policy WP-14: actuator labour standard 1.8 h, part price list 2026-Q3 | Warranty Policy Vector Store | 400 | 520 |
| 05 | verify | Validation Agent | Labour 2.4 h vs standard 1.8 h (+33%) → reduced; part price and photos consistent | — | 820 | 1,040 |
| 06 | write | Claim Agent | Photos and diagnostic log archived under the claim folder | Document Store (S3) | 300 | — |
| 07 | approval | Warranty Supervisor | Adjusted claim 6,100 € > 5,000 € → regional warranty manager approved | — | 2,800 | — |
| 08 | write | Settlement Agent | Credit memo 1700442310 posted for 6,100 € to the dealer account | SAP S/4HANA | 540 | — |
| 09 | write | Settlement Agent | Claim status set to "approved – adjusted", reason code L02 (labour) | Dealer Portal | 380 | — |
| 10 | notify | Settlement Agent | Dealer notified in the portal with the adjustment breakdown, audit trail stored | Dealer Portal | 220 | — |
Supplier invoice three-way match
Invoice, PO and goods receipt matched in SAP automatically; only out-of-tolerance lines reach a buyer.
Maintenance ticket triage
Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis