Public Sectorwebappemailvoice

Citizen request routing

e-Government requests classified in seconds, given a legal deadline and routed to the right unit with an SLA.

Public Sector

Citizen request routing

SUPERVISORAGENTSSYSTEMSRequest Supervisorplan · route · approveClassification Agentaginies-small-oss-32bon-premSLA Agentaginies-medium-oss-120bon-premCase Agentaginies-small-oss-27bon-preme-Devlet GatewayCase ManagementLegislation VectorStoreSMS Gateway
Audit trail00:00.00
run #128,920elapsed 0 mstokens 0cost $0.000status —Approval rule: Classification confidence < 0.85 or staff complaint → registry officer approval

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Trigger

New request via the e-Government gateway

Outcome

Case opened in the right unit with an SLA, citizen told the case number and deadline

Agents

SUPERVISOR

Request Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-small-oss-32b · on-prem

Classification Agent

Determines topic and unit, masks personal data

classify_requestextract_entitiesmask_pii
aginies-medium-oss-120b · on-prem

SLA Agent

Computes the legal deadline from regulation

search_regulationscompute_deadline
aginies-small-oss-27b · on-prem

Case Agent

Opens and assigns the case, informs the citizen

check_duplicatecreate_caseassign_unitsend_sms

Steps

#KindAgentWhat happensSystemmstok
01 ingest Request Supervisor Request received via e-Government, identity verified by the gateway (TC) — 200 —
02 reason Classification Agent Topic: "water bill objection" · unit: Water & Sewerage · confidence 0.81 · PII masked — 620 540
03 approval Request Supervisor Confidence 0.81 < 0.85 → registry officer confirmed the unit — 2,200 —
04 retrieve SLA Agent Petition Law 3071 and Right to Information Law 4982 → 15 working days Legislation Vector Store 400 450
05 reason SLA Agent Deadline: 29 Sep 2026; reminder on day 10, escalation on day 13 — 380 220
06 verify Case Agent Duplicate check: no open case from the same citizen on this subject in 30 days — 340 200
07 write Case Agent Case CM-2026-114882 opened, assigned to Water & Sewerage, SLA 15 days Case Management 520 —
08 notify Case Agent Citizen SMS: case number and 15-day deadline; status visible on e-Government SMS Gateway 240 —
Related agents
Public SectorHITL

Permit application check

Missing documents and regulatory fit reported in minutes; the licensing officer always makes the decision.

3,100 runs / month 95.8% success 4 agents

Time to move from experimenting with AI to transforming with it.

In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.

Book a 30-minute discovery session → dahi@aginies.com
  1. Your 2–3 priority problems
  2. Live demo of a similar scenario
  3. Roadmap starting with value analysis