Insurancebatchwhatsappemailapp

Policy renewal offer

Policies re-priced, sharp increases go to approval; customer accepts with one tap and the policy is issued.

In short

Policy renewal offer is an agent scenario in the Insurance sector running on the batch, whatsapp, email, app channels. Trigger: Batch: policies expiring within 30 days. The Renewal Supervisor coordinates 3 specialist agents (Pricing Agent, Offer Agent, Issuance Agent) across 4 systems (Policy Admin System, Rating Engine, WhatsApp Business API, Email (Exchange)); of 10 steps, 1 write to systems and 2 are checks or approvals. Outcome: New policy issued, consent time-stamped, PDF and payment link with the customer. Approval rule: Premium increase > 20% or discount > 10% → renewal team lead approval.

Insurance

Policy renewal offer

run #41,286,925elapsed 0 mstokens 0est. cost $0.000status —Approval rule: Premium increase > 20% or discount > 10% → renewal team lead approval

Agents in this run

Renewal Supervisorsupervisorplans, routes, approves

Pricing Agentaginies-talay-2 · on-premComputes the new premium from claim history and the rating engine

Offer Agentaginies-tulpar-4 · on-premDrafts and sends the offer, interprets reply and consent

Issuance Agentaginies-sunkar-1 · on-premRecords consent, issues the policy, creates the payment link

Audit trail00:00.00

Batch: 8,120 motor policies expiring within 30 days listed
Policy #KS-1187720: 2 claim-free years, 2021 vehicle, no-claims discount 30%
Rating engine: new premium 19,700 (last year 15,900, +23.9%)
Plan: increase check → approval → offer → consent → issue
Increase 23.9% > 20% threshold → loyalty discount of 8% proposed, approval needed
Increase > 20% → renewal team lead approved the 8% discount → 18,124
Offer summary with an "I accept" button sent on WhatsApp
Customer accepted; explicit consent and data-protection notice acknowledged
Consent stored with timestamp, policy #KS-1187720/2 issued
Policy PDF and payment link emailed
■completed

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus

Trigger

Batch: policies expiring within 30 days

Outcome

New policy issued, consent time-stamped, PDF and payment link with the customer

Agents

SUPERVISOR

Renewal Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-talay-2 · on-prem

Pricing Agent

Computes the new premium from claim history and the rating engine

get_policyget_claim_historycalculate_premiumapply_discounts

aginies-tulpar-4 · on-prem

Offer Agent

Drafts and sends the offer, interprets reply and consent

draft_offersend_whatsappsend_emailparse_reply

aginies-sunkar-1 · on-prem

Issuance Agent

Records consent, issues the policy, creates the payment link

record_consentissue_policycreate_payment_link

Steps

#	Kind	Agent	What happens	System	ms	tok
01	ingest	Renewal Supervisor	Batch: 8,120 motor policies expiring within 30 days listed	—	320	—
02	tool	Pricing Agent	Policy #KS-1187720: 2 claim-free years, 2021 vehicle, no-claims discount 30%	Policy Admin System	410	—
03	tool	Pricing Agent	Rating engine: new premium 19,700 (last year 15,900, +23.9%)	Rating Engine	520	—
04	plan	Renewal Supervisor	Plan: increase check → approval → offer → consent → issue	—	260	180
05	verify	Pricing Agent	Increase 23.9% > 20% threshold → loyalty discount of 8% proposed, approval needed	—	580	520
06	approval	Renewal Supervisor	Increase > 20% → renewal team lead approved the 8% discount → 18,124	—	2,600	—
07	notify	Offer Agent	Offer summary with an "I accept" button sent on WhatsApp	WhatsApp Business API	260	340
08	reason	Offer Agent	Customer accepted; explicit consent and data-protection notice acknowledged	—	420	210
09	write	Issuance Agent	Consent stored with timestamp, policy #KS-1187720/2 issued	Policy Admin System	540	—
10	notify	Issuance Agent	Policy PDF and payment link emailed	Email (Exchange)	240	—

Simulation metrics (estimated)

22,000runs / month

94.4%success

6.2 sp50

$0.0015est. cost / run

Approval rule

Premium increase > 20% or discount > 10% → renewal team lead approval

Step profile

ingest · 1plan · 1reason · 1tool · 2verify · 1approval · 1write · 1notify · 2

SYSTEMS

Policy Admin Systemcore
Rating Engineapi
WhatsApp Business APIchannel
Email (Exchange)email

What you need to run it

Read/write API or MCP server and a service account for the core system
Credentials and a test environment for the enterprise APIs involved
Channel integration (WhatsApp Business API, SMS gateway or in-app widget)
Mailbox access (Microsoft 365 or Google Workspace)
An authorised role and approval channel for the approval rule (mobile approval card, e-mail or ticket)
SSO with the organisation’s identity provider and a scenario-specific authorisation group

Global pattern

Mirrors EU insurers' automated renewal flows built around price-transparency rules

Packages that include this scenario Underwriting and renewal operations → Sector: Insurance →

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Time to move from experimenting with AI to transforming with it.

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Your 2–3 priority problems
Live demo of a similar scenario
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