Bankingvoice

Voice banking money transfer

Customer calls and talks; voiceprint, security question and OTP verify them; transfer completes agent-free.

Banking

Voice banking money transfer

SUPERVISORAGENTSSYSTEMSVoice Transaction Supervisorplan · route · approveSpeech Agentaginies-voice-tr-v3on-premIdentity Agentaginies-small-oss-27bon-premTransfer Agentaginies-medium-oss-120bon-premDialogue Agentaginies-large-c5Genesys SIPCore BankingFraud EngineSMS Gateway
Audit trail00:00.00
run #128,704elapsed 0 mstokens 0cost $0.000status —Approval rule: Amount > 50,000 or new payee → warm transfer to a call-centre agent

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Trigger

"I want to send money" call arriving at the call centre over SIP

Outcome

Transfer executed in core banking, spoken and SMS confirmation given, recording archived

Agents

SUPERVISOR

Voice Transaction Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-voice-tr-v3 · on-prem

Speech Agent

Transcribes live audio, detects language and confidence

transcribe_streamdetect_language
aginies-small-oss-27b · on-prem

Identity Agent

Verifies identity by voiceprint, security question and OTP

verify_voiceprintask_security_questionsend_otpverify_otp
aginies-medium-oss-120b · on-prem

Transfer Agent

Resolves the payee, checks limits and fraud, executes the transfer

get_accountsresolve_beneficiarycheck_limitsget_fraud_scoreexecute_transfer
aginies-large-c5

Dialogue Agent

Extracts intent, confirms details, produces spoken replies

extract_intentconfirm_detailssynthesize_speech

Steps

#KindAgentWhat happensSystemmstok
01 ingest Voice Transaction Supervisor Call connected over SIP, caller ID matched to a customer record — 200 —
02 reason Speech Agent Transcript: "send 12,500 lira to Ayşe Demir" · language: TR · confidence 0.96 — 540 180
03 verify Identity Agent Voiceprint match 94% + security question correct → identity verified — 900 260
04 plan Voice Transaction Supervisor Plan: resolve payee → limit/fraud → OTP → transfer → spoken confirmation — 280 200
05 tool Transfer Agent Saved payee "Ayşe Demir" TR12 0001 …8834 found, daily limit 50,000 Core Banking 380 —
06 tool Transfer Agent Fraud engine: score 12/100, payee registered for 8 months Fraud Engine 360 —
07 verify Transfer Agent Policy: amount ≤ 50,000 and payee saved → eligible, OTP mandatory — 420 300
08 notify Identity Agent OTP sent by SMS, customer read the 6-digit code aloud → verified SMS Gateway 1,800 —
09 write Transfer Agent 12,500 transfer executed in core banking, ref #TR-5583021 Core Banking 560 —
10 notify Dialogue Agent Spoken confirmation read out, summary SMS sent, call recording archived Genesys SIP 420 160
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Time to move from experimenting with AI to transforming with it.

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  1. Your 2–3 priority problems
  2. Live demo of a similar scenario
  3. Roadmap starting with value analysis