Healthcareappvoicewhatsapp

Patient intake and triage

The patient types or talks; intake and urgency scoring take seconds, and a nurse always makes the final call.

In short

Patient intake and triage is an agent scenario in the Healthcare sector running on the app, voice, whatsapp channels. Trigger: Voice or text symptom report in the app or on WhatsApp. The Triage Supervisor coordinates 4 specialist agents (Voice Agent, Symptom Agent, Urgency Agent, Routing Agent) across 4 systems (EHR (HL7/FHIR), HIS Scheduling, Triage Protocol Vector Store, WhatsApp Business API); of 10 steps, 1 write to systems and 2 are checks or approvals. Outcome: Urgency confirmed by a nurse, appointment booked in the right clinic, patient guided. Approval rule: A triage nurse confirms the urgency level on every case; "emergency" cases are directed to 112 immediately.

Healthcare

Patient intake and triage

run #41,286,956elapsed 0 mstokens 0est. cost $0.000status —Approval rule: A triage nurse confirms the urgency level on every case; "emergency" cases are directed to 112 immediately

Agents in this run

Triage Supervisorsupervisorplans, routes, approves

Voice Agentaginies-voice-tr-v3 · on-premTranscribes the voice message and detects language

Symptom Agentaginies-sunkar-1 · on-premAsks follow-up questions and structures the complaints

Urgency Agentaginies-tulpar-4 · on-premScores urgency against protocol; never makes the final decision

Routing Agentaginies-talay-2 · on-premFinds the right clinic and slot, books the appointment

Audit trail00:00.00

Voice message received in the app, patient identity verified via OTP
Transcribed (Turkish, 42 s): "chest tightness for two days, worse on the stairs"
History pulled: 58 y, hypertension, no prior cardiac events
3 follow-up questions asked: no radiating pain, no shortness of breath at rest
Manchester Triage discriminators for chest pain retrieved
Urgency score 71/100 → "urgent" (same-day cardiology), red flags: 1 of 6
Guardrail: no diagnosis given to the patient, emergency wording checked
Triage nurse confirmed the urgency level on the dashboard (mandatory for every case)
Cardiology slot booked today 15:40, Dr Kaya, room C-204
Patient sent the slot, directions and a "call 112 if worse" instruction on WhatsApp
■completed

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus

Trigger

Voice or text symptom report in the app or on WhatsApp

Outcome

Urgency confirmed by a nurse, appointment booked in the right clinic, patient guided

Agents

SUPERVISOR

Triage Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-voice-tr-v3 · on-prem

Voice Agent

Transcribes the voice message and detects language

transcribe_audiodetect_language

aginies-sunkar-1 · on-prem

Symptom Agent

Asks follow-up questions and structures the complaints

ask_followupextract_symptomsget_patient_history

aginies-tulpar-4 · on-prem

Urgency Agent

Scores urgency against protocol; never makes the final decision

search_triage_protocolscore_urgencycheck_red_flags

aginies-talay-2 · on-prem

Routing Agent

Finds the right clinic and slot, books the appointment

find_clinic_slotbook_appointmentsend_whatsapp

Steps

#	Kind	Agent	What happens	System	ms	tok
01	ingest	Triage Supervisor	Voice message received in the app, patient identity verified via OTP	—	220	—
02	reason	Voice Agent	Transcribed (Turkish, 42 s): "chest tightness for two days, worse on the stairs"	—	900	380
03	tool	Symptom Agent	History pulled: 58 y, hypertension, no prior cardiac events	EHR (HL7/FHIR)	430	—
04	reason	Symptom Agent	3 follow-up questions asked: no radiating pain, no shortness of breath at rest	—	1,100	720
05	retrieve	Urgency Agent	Manchester Triage discriminators for chest pain retrieved	Triage Protocol Vector Store	380	520
06	reason	Urgency Agent	Urgency score 71/100 → "urgent" (same-day cardiology), red flags: 1 of 6	—	760	940
07	verify	Urgency Agent	Guardrail: no diagnosis given to the patient, emergency wording checked	—	340	260
08	approval	Triage Supervisor	Triage nurse confirmed the urgency level on the dashboard (mandatory for every case)	—	2,800	—
09	write	Routing Agent	Cardiology slot booked today 15:40, Dr Kaya, room C-204	HIS Scheduling	480	—
10	notify	Routing Agent	Patient sent the slot, directions and a "call 112 if worse" instruction on WhatsApp	WhatsApp Business API	260	—

Simulation metrics (estimated)

24,500runs / month

95.8%success

7.7 sp50

$0.0034est. cost / run

Approval rule

A triage nurse confirms the urgency level on every case; "emergency" cases are directed to 112 immediately

Step profile

ingest · 1retrieve · 1reason · 3tool · 1verify · 1approval · 1write · 1notify · 1

SYSTEMS

EHR (HL7/FHIR)core
HIS Schedulingcore
Triage Protocol Vector Storedb
WhatsApp Business APIchannel

What you need to run it

Read/write API or MCP server and a service account for the core system
Read access to the database or vector store; a data owner
Channel integration (WhatsApp Business API, SMS gateway or in-app widget)
An authorised role and approval channel for the approval rule (mobile approval card, e-mail or ticket)
SSO with the organisation’s identity provider and a scenario-specific authorisation group

Global pattern

Mirrors the digital front-door and symptom assessment patterns of NHS 111 and large hospital groups

Packages that include this scenario Healthcare operations & clinical guidance → Sector: Healthcare →

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Time to move from experimenting with AI to transforming with it.

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Your 2–3 priority problems
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