Manufacturing & Automotiveapiappvoice

Maintenance ticket triage

Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.

In short

Maintenance ticket triage is an agent scenario in the Manufacturing & Automotive sector running on the api, app, voice channels. Trigger: Vibration threshold alarm from SCADA. The Maintenance Supervisor coordinates 4 specialist agents (Signal Agent, Field Note Agent, Diagnosis Agent, Planning Agent) across 4 systems (SCADA / Historian, CMMS (Maximo), SAP S/4HANA MM, Manuals & Work Order Vector Store); of 10 steps, 1 write to systems and 2 are checks or approvals. Outcome: Prioritised work order opened in the CMMS, part transfer requested, technician assigned. Approval rule: Planned stop > 4 hours → shift supervisor approval.

Manufacturing & Automotive

Maintenance ticket triage

run #41,289,625elapsed 0 mstokens 0est. cost $0.000status —Approval rule: Planned stop > 4 hours → shift supervisor approval

Agents in this run

Maintenance Supervisorsupervisorplans, routes, approves

Signal Agentaginies-sunkar-1 · on-premReads trend and anomaly from historian data

Field Note Agentaginies-voice-tr-v3 · on-premTranscribes the technician's voice note

Diagnosis Agentaginies-tulpar-4 · on-premClassifies the fault using manuals and past work orders

Planning Agentaginies-talay-2 · on-premPlans the work order with parts, safety and shift window

Audit trail00:00.00

Alarm: bearing vibration 7.8 mm/s on press line P-03 (threshold 6.3)
Last 48 h of vibration and temperature trend pulled from the historian
Trend: +38% in 6 days, temperature +9 °C → developing bearing fault
Technician note transcribed: "grinding noise on the drive side since Monday"
Manual §7.4 and 3 similar work orders (2024–2026) retrieved
Fault class: drive-side bearing 6312-2RS · priority P2 · 5–7 days to failure
Spare part 6312-2RS: 2 in central store, 0 at plant → transfer needed
Safety: LOTO procedure and 2-person rule attached, Sat 06:00 window available
Planned stop > 4 h → shift supervisor approved the Saturday window
Work order WO-88213 created, part transfer requested, technician assigned
■completed

Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus

Trigger

Vibration threshold alarm from SCADA

Outcome

Prioritised work order opened in the CMMS, part transfer requested, technician assigned

Agents

SUPERVISOR

Maintenance Supervisor

Decomposes the objective, delegates to agents, manages approval points, merges the result.

aginies-sunkar-1 · on-prem

Signal Agent

Reads trend and anomaly from historian data

get_sensor_windowdetect_anomaly

aginies-voice-tr-v3 · on-prem

Field Note Agent

Transcribes the technician's voice note

transcribe_audioextract_observations

aginies-tulpar-4 · on-prem

Diagnosis Agent

Classifies the fault using manuals and past work orders

search_manualssearch_work_order_historyclassify_failure

aginies-talay-2 · on-prem

Planning Agent

Plans the work order with parts, safety and shift window

check_spare_partscreate_work_orderassign_technician

Steps

#	Kind	Agent	What happens	System	ms	tok
01	ingest	Maintenance Supervisor	Alarm: bearing vibration 7.8 mm/s on press line P-03 (threshold 6.3)	—	180	—
02	tool	Signal Agent	Last 48 h of vibration and temperature trend pulled from the historian	SCADA / Historian	420	—
03	reason	Signal Agent	Trend: +38% in 6 days, temperature +9 °C → developing bearing fault	—	640	520
04	reason	Field Note Agent	Technician note transcribed: "grinding noise on the drive side since Monday"	—	820	340
05	retrieve	Diagnosis Agent	Manual §7.4 and 3 similar work orders (2024–2026) retrieved	Manuals & Work Order Vector Store	480	760
06	reason	Diagnosis Agent	Fault class: drive-side bearing 6312-2RS · priority P2 · 5–7 days to failure	—	780	980
07	tool	Planning Agent	Spare part 6312-2RS: 2 in central store, 0 at plant → transfer needed	SAP S/4HANA MM	430	—
08	verify	Planning Agent	Safety: LOTO procedure and 2-person rule attached, Sat 06:00 window available	—	360	280
09	approval	Maintenance Supervisor	Planned stop > 4 h → shift supervisor approved the Saturday window	—	2,400	—
10	write	Planning Agent	Work order WO-88213 created, part transfer requested, technician assigned	CMMS (Maximo)	560	—

Simulation metrics (estimated)

3,400runs / month

95.2%success

7.1 sp50

$0.0073est. cost / run

Approval rule

Planned stop > 4 hours → shift supervisor approval

Step profile

ingest · 1retrieve · 1reason · 3tool · 2verify · 1approval · 1write · 1

SYSTEMS

SCADA / Historiancore
CMMS (Maximo)ticketing
SAP S/4HANA MMerp
Manuals & Work Order Vector Storedb

What you need to run it

Read/write API or MCP server and a service account for the core system
API access and assignment rules for the ticketing or work-order system
Posting and query API access to ERP/MES
Read access to the database or vector store; a data owner
An authorised role and approval channel for the approval rule (mobile approval card, e-mail or ticket)
SSO with the organisation’s identity provider and a scenario-specific authorisation group

Global pattern

Mirrors predictive maintenance programmes at automotive OEMs that combine historian data with the CMMS

Packages that include this scenario Operational automation & demand management →Field service & dispatch automation →Production and maintenance operations → Sector: Manufacturing & Automotive →

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Time to move from experimenting with AI to transforming with it.

In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.

Book a 30-minute discovery session → dahi@aginies.com

Your 2–3 priority problems
Live demo of a similar scenario
Roadmap starting with value analysis