Telecom

Voice analysis & quality

100% of calls transcribed with Turkish STT, scored and coached; models run on-prem.

The problem

Millions of call minutes go to the archive unheard; customer sentiment, intent and compliance breaches stay invisible. Cloud STT services fall short in Turkish and move voice data outside the organisation.

What the agents do
  1. 01Voice Aginies models transcribe 100% of calls in Turkish on-prem; personal data is masked.
  2. 02Sentiment, intent and topic extracted from every call; customer vulnerability and churn signals flagged.
  3. 03Quality forms and mandatory compliance phrases (disclosure, recording notice) scored automatically, with rationale.
  4. 04Coaching suggestions produced per agent; training and disciplinary decisions stay with the team leader.
Outcomes
  • Measurement across all calls instead of sampling
  • Compliance breaches and customer risk visible the same day
  • Voice data never leaves the organisation
Capabilities used
Speech-to-text (Turkish)On-prem modelsSentiment & intentCompliance phrase checksSensitive data maskingDashboard analytics layerCoaching insights
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Time to move from experimenting with AI to transforming with it.

In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.

Book a 30-minute discovery session → dahi@aginies.com
  1. Your 2–3 priority problems
  2. Live demo of a similar scenario
  3. Roadmap starting with value analysis