Enterprise Functions

Email classification & attachment verification

The inbox reaches the right team; missing attachments are caught before work starts.

The problem

Shared inboxes receive thousands of emails a day. Misrouted requests are delayed; requests with missing attachments enter operations and bounce back.

What the agents do
  1. 01Email intent and urgency are classified and assigned to the right queue.
  2. 02Attachments are checked by document type: missing, wrong or unreadable ones are flagged.
  3. 03Standard requests get instant answers from the corporate knowledge base.
  4. 04Every routing decision and reply is logged with an audit trail.
Outcomes
  • Requests reach the right team the first time
  • Instant replies to standard questions, higher satisfaction
  • Missing documents caught before entering operations
Capabilities used
Document embedding pipelineDynamic agent routingEntity extractionEmail service integrationsAgent templatingAudit trail logging
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