Email classification & attachment verification
The inbox reaches the right team; missing attachments are caught before work starts.
Email classification & attachment verification is an Aginies solution package for the Enterprise Functions sector in the “operational automation” area. What the agents do: Email intent and urgency are classified and assigned to the right queue; attachments are checked by document type: missing, wrong or unreadable ones are flagged. Expected outcomes: requests reach the right team the first time; instant replies to standard questions, higher satisfaction; missing documents caught before entering operations. The package uses the Document embedding pipeline, Dynamic agent routing, Entity extraction, Email service integrations capabilities of the Aginies platform and can be watched live through the Email classification and attachment check, Accounts payable inbox, Citizen request routing, IT helpdesk L1 scenarios in the agent library.
Shared inboxes receive thousands of emails a day. Misrouted requests are delayed; requests with missing attachments enter operations and bounce back.
- 01Email intent and urgency are classified and assigned to the right queue.
- 02Attachments are checked by document type: missing, wrong or unreadable ones are flagged.
- 03Standard requests get instant answers from the corporate knowledge base.
- 04Every routing decision and reply is logged with an audit trail.
- Classification of shared mailboxes and routing to the right unit
- Attachment checks: document type, legibility, missing attachment, malicious content
- Draft reply and ticket creation; SLA timer
- Personal-data masking and retention rules
- Mailbox access for Microsoft 365 or Google Workspace
- API access to the ticketing system (ServiceNow, Jira SM)
- Unit and topic taxonomy, SLA definitions
Derived from the linked scenarios: the supervisors, specialist agents, models and systems that run this package.
Summed from the simulation definitions of the linked scenarios; recalculated for your scale in the discovery session.
- Requests reach the right team the first time
- Instant replies to standard questions, higher satisfaction
- Missing documents caught before entering operations
| Correct first routing | 95% and above |
| First response time | From hours to minutes |
| Manual triage effort | 70% lower |
Target ranges from comparable deployments; baseline and target are fixed together in the first week of the pilot.
Scenario-level approval rules plus the package’s general controls.
- Accounts payable inboxNon-PO invoice > 25,000 TL → cost centre owner approval
- Citizen request routingClassification confidence < 0.85 or staff complaint → registry officer approval
- IT helpdesk L1Access to a finance or production group → group owner approval
- packageLegal and complaint e-mails are never answered automatically
- packageClassification decision and reasoning stored on the ticket
- 1 · Process map · 2 weeksSignal sources, decision points and work-order systems mapped; the automatic-decision boundary and approval chain defined.
- 2 · Pilot · 4 weeksOne line, one region or one process; the agent prepares the recommendation, a person applies it; deviation and gain measured.
- 3 · Autonomous operationDecisions below the threshold run automatically, above it go to approval; shift reports and SLA dashboards live.
This package’s scenarios in the agent library
Email classification and attachment check
Every e-mail in the shared mailbox is classified, attachments checked against a list, gaps asked for at once.
Accounts payable inbox
Every invoice in the ap@ mailbox is captured, coded and posted to the ERP; only exceptions reach an analyst.
Citizen request routing
e-Government requests classified in seconds, given a legal deadline and routed to the right unit with an SLA.
IT helpdesk L1
Password resets and access requests solved in chat; access to finance groups asks the owner via a Teams card.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis