Government & Public Sector

Citizen services & file pre-review

The request to the right unit, the file complete, the decision with the officer: justified by clause.

The problem

Petitions reach the wrong unit, deadlines run, and missing-document checks in permit and assistance files take most of officers’ time. Black-box tools cannot be used in the public sector.

What the agents do
  1. 01The request is classified, the statutory deadline and responsible unit found, the case opened.
  2. 02Documents are read, verified against agency records, gaps reported to the citizen in plain language.
  3. 03Eligibility criteria are scored; every finding is justified with a clause number and source page.
  4. 04The administrative decision stays with the officer; sensitive fields are masked on screen, a trace kept.
Outcomes
  • Requests reach the right unit first time, with no lost deadline
  • File pre-review from hours to minutes
  • Every decision explainable and auditable
Capabilities used
Intent detectionVision extractionMulti-source RAGExplainable scoringPII maskingAir-gap deployment
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Missing documents and regulatory fit reported in minutes; the licensing officer always makes the decision.

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The application is verified against agency records, eligibility scored, gaps reported to the citizen; the decision belongs to the case officer.

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