Banking

Conversational banking

Complete mobile banking operations by typing or talking.

The problem

Customers get lost in menus; the call centre fills with simple transactions. Existing assistants inform but cannot transact; those that can are not auditable.

What the agents do
  1. 01Integrated with the existing identity flow; unauthorised transaction requests stop at the guardrail.
  2. 02Limit increases, transfers, standing orders and statements completed in one dialogue.
  3. 03Transactions above an amount or risk threshold route to human approval; every decision leaves a trace.
  4. 04The voice channel connects to the call centre via SIP; the same workflow runs in text and voice.
Outcomes
  • Banking completed by conversation, on any channel
  • Lower call-centre load, higher first-contact resolution
  • Lower operating cost per transaction
Capabilities used
Identity & authorisation guardrailsSupervisor · sub-agentsHuman-in-the-loopCore banking tools (MCP)Full audit trailSIP voice
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