Production and maintenance operations
From line stoppage to work order, from maintenance request to warranty file: agents that decide on MES, CMMS and ERP.
Production and maintenance operations is an Aginies solution package for the Manufacturing & Automotive sector in the “operational automation” area. What the agents do: Root causes ranked from sensor history and maintenance records; part stock checked and reserved; CMMS work order opened with procedure and estimate; the production schedule simulated and presented to the shift lead. Expected outcomes: A measurable drop in unplanned downtime; minutes from alarm to work order; days instead of weeks in warranty and invoice processes. The package uses the MES / SCADA tools, CMMS & ERP integration, Supervisor · sub-agents, Human-in-the-loop capabilities of the Aginies platform and can be watched live through the Line stoppage response: from alarm to work order and shift report, Maintenance ticket triage, Warranty claim processing, Supplier invoice three-way match scenarios in the agent library.
When a stoppage alarm fires, root cause is guesswork, part stock sits in another system, schedule changes happen by phone; warranty claims and supplier invoices wait for weeks.
- 01Root causes ranked from sensor history and maintenance records; part stock checked and reserved.
- 02CMMS work order opened with procedure and estimate; the production schedule simulated and presented to the shift lead.
- 03Maintenance requests triaged; predictive alerts turned into planned maintenance.
- 04Warranty claims and supplier invoices read from documents, matched, exceptions routed to people.
- Line stoppage response: root cause, part, work order, schedule update
- Maintenance request triage and predictive-maintenance alerts
- Warranty claim processing and supplier invoice matching
- Shift reports and the OEE dashboard
- API access to MES, SCADA historian and CMMS
- Spare-part inventory and supplier records (ERP)
- Maintenance procedures and safety rules
Derived from the linked scenarios: the supervisors, specialist agents, models and systems that run this package.
Summed from the simulation definitions of the linked scenarios; recalculated for your scale in the discovery session.
- A measurable drop in unplanned downtime
- Minutes from alarm to work order
- Days instead of weeks in warranty and invoice processes
| Unplanned downtime | 20–30% lower |
| Alarm-to-work-order time | Minutes |
| Warranty claim processing time | 60% shorter |
Target ranges from comparable deployments; baseline and target are fixed together in the first week of the pilot.
Scenario-level approval rules plus the package’s general controls.
- Line stoppage response: from alarm to work order and shift reportSchedule change > 2 hours or urgent purchase above 50,000 → shift lead approval
- Maintenance ticket triagePlanned stop > 4 hours → shift supervisor approval
- Warranty claim processingWarranty claim > 5,000 € → regional warranty manager approval
- Supplier invoice three-way matchPrice deviation > 2% or > 1,000 TL → buyer approval
- packageProduction schedule changes and urgent purchases under shift-lead approval
- packageThe agent issues no equipment commands; it recommends, the maintenance team acts
- 1 · Process map · 2 weeksSignal sources, decision points and work-order systems mapped; the automatic-decision boundary and approval chain defined.
- 2 · Pilot · 4 weeksOne line, one region or one process; the agent prepares the recommendation, a person applies it; deviation and gain measured.
- 3 · Autonomous operationDecisions below the threshold run automatically, above it go to approval; shift reports and SLA dashboards live.
This package’s scenarios in the agent library
Line stoppage response: from alarm to work order and shift report
An MES alarm lands; root cause found from history, spare part checked, work order and plan update ready within minutes.
Maintenance ticket triage
Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.
Warranty claim processing
Dealer claims validated for coverage, parts and labour in minutes; big amounts go to the regional manager.
Supplier invoice three-way match
Invoice, PO and goods receipt matched in SAP automatically; only out-of-tolerance lines reach a buyer.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis