Utility customer operations
Outages, meters, connections and demand response: customer agents that speak with grid data.
Customer channels and grid systems are disconnected: hundreds of calls in an outage, a backlog of estimated-bill disputes, engineer time spent on document checks for rooftop solar.
- 01Outage reports are clustered with SCADA and feeder topology; everyone affected hears before the crew leaves.
- 02The meter photo is read by a vision model, regulation checked, the bill corrected.
- 03Connection applications are pre-assessed for documents, capacity and regulation; the opinion leaves with the engineer’s signature.
- 04In demand-response events participants are selected, offers sent, reduction measured, settlement computed.
- Call volume drops in outages, satisfaction rises
- Bill disputes and connection applications in hours, not days
- The flexibility portfolio turns into revenue
This solution in the agent library
Outage report handling
Reports are clustered by feeder, one OSS ticket is raised and everyone affected hears before the crew leaves.
Meter reading dispute
Customer sends a meter photo; the index is read by vision, the estimated bill fixed, big credits approved.
Rooftop solar connection application
Application documents are read, transformer capacity and regulation checked, gaps reported the same day; the connection opinion belongs to the engineer.
Demand response event
Under grid stress eligible consumers are selected, the offer sent by channel, participation measured and settlement computed.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis