IoT & Connected Devices

Field service & dispatch automation

Sensor alarm or customer report → the right technician, the right part, the right time.

The problem

Fault and excursion signals exist, but service orders, parts reservation, technician assignment and customer notices are done by hand on separate screens. A critical event waits in the same queue as routine requests.

What the agents do
  1. 01The signal is validated and prioritised: sensor series, device history and known issues read together.
  2. 02Task card, parts list and tooling are derived from technical publications and stock.
  3. 03The nearest qualified technician is assigned, the service order opened, the customer told the ETA.
  4. 04Decisions such as airworthiness, product disposal or high cost route to the responsible manager.
Outcomes
  • Signal to service order in minutes, with no manual entry
  • First-visit fix with the right part and the right task card
  • Customer and quality records current at the same time
Capabilities used
Event ingestionTime-series toolsMulti-source RAGREST / MCP toolsHuman-in-the-loopFull I/O logging
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Related agents

This solution in the agent library

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Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.

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Platform maintenance (MRO) work order preparation

The fault report is matched to technical publications, task card and parts list are produced, the work order opens with planner approval.

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Outage report handling

Reports are clustered by feeder, one OSS ticket is raised and everyone affected hears before the crew leaves.

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Time to move from experimenting with AI to transforming with it.

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  1. Your 2–3 priority problems
  2. Live demo of a similar scenario
  3. Roadmap starting with value analysis