From supplier invoice to maintenance request: agents that decide and open work orders on top of ERP and MES.
In plants, processes are split across ERP, MES, maintenance and quality systems; every hand-off is an e-mail, a form, a wait. Aginies runs three-way matching, maintenance triage and warranty claims end-to-end with agents connected to those systems; every out-of-tolerance decision goes to the responsible engineer or manager.
In Manufacturing & Automotive, Aginies offers 4 live agent scenarios and 3 solution packages: Line stoppage response: from alarm to work order and shift report, Supplier invoice three-way match, Maintenance ticket triage, Warranty claim processing, Shipment exception handling, Device fleet anomaly triage; solutions: Invoice & document extraction, Agent outsourcing (agent workforce), Production and maintenance operations. The blockers on the way to production are Disconnected systems, Maintenance backlog, Invoice vs receipt gaps, Warranty cost; on the compliance side 3 requirements (including OT / IT separation preserved; agents connect to the production network read-only) are part of the deployment.
Disconnected systems
ERP, MES and the maintenance system see the same event three times in three formats.
Maintenance backlog
Requests queue without prioritisation; a critical fault sits behind routine ones.
Invoice vs receipt gaps
Three-way matching is manual; tolerances vary by person.
Warranty cost
Claims are assessed late and inconsistently; dealers and customers wait.
Three starting points; each measurable in a short pilot on existing systems.
- 01agent scenarioLine stoppage response: from alarm to work order and shift report →
Unplanned stoppage is the costliest event; a pilot on one line with MES and historian connected.
- 02agent scenarioMaintenance ticket triage →
Maintenance requests are high-volume and rule-based; the CMMS integration shows quick results.
- 03agent scenarioSupplier invoice three-way match →
Measurable gain on the finance side; starts without touching the production network.
Agents you can watch live for this sector
Line stoppage response: from alarm to work order and shift report
An MES alarm lands; root cause found from history, spare part checked, work order and plan update ready within minutes.
Supplier invoice three-way match
Invoice, PO and goods receipt matched in SAP automatically; only out-of-tolerance lines reach a buyer.
Maintenance ticket triage
Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.
Warranty claim processing
Dealer claims validated for coverage, parts and labour in minutes; big amounts go to the regional manager.
Shipment exception handling
When a delay or damage lands, impact is costed, the carrier rebooked and the customer hears before they ask.
Device fleet anomaly triage
Telemetry anomalies from thousands of devices are clustered, root-cause candidates listed, one incident reaches the right team.
Derived from the 4 scenarios in the sector: supervisors, specialist agents, Hub model families and systems touched.
Summed from the simulation definitions of the sector scenarios; recalculated for your scale in the discovery session.
- OT / IT separation preserved; agents connect to the production network read-only
- Human approval on out-of-tolerance invoice, warranty and maintenance decisions
- Supplier and customer data stays inside; on-prem model option
- OT security (IEC 62443 approach): agents connect to the production network read-only and issue no commands; OT/IT separation kept
- Product safety and warranty law: warranty decisions rule-based, out-of-tolerance files to people
- Personal-data law and supplier contracts: supplier and customer data inside the organisation, sharing limited to the contract scope
Hybrid: read-only agents and historian access near the production network on site, decision and document agents in our data centre in Türkiye or the organisation’s own.
Approval rulesHuman-approval thresholds of the sector scenarios.
- Line stoppage response: from alarm to work order and shift reportSchedule change > 2 hours or urgent purchase above 50,000 → shift lead approval
- Supplier invoice three-way matchPrice deviation > 2% or > 1,000 TL → buyer approval
- Maintenance ticket triagePlanned stop > 4 hours → shift supervisor approval
- Warranty claim processingWarranty claim > 5,000 € → regional warranty manager approval
| Unplanned downtime | 20–30% lower |
| Alarm-to-work-order time | Minutes |
| Touchless supplier invoices | 70–85% |
Target ranges from comparable deployments; baseline and target are fixed together in the first week of the pilot.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis