From supplier invoice to maintenance request: agents that decide and open work orders on top of ERP and MES.
In plants, processes are split across ERP, MES, maintenance and quality systems; every hand-off is an e-mail, a form, a wait. Aginies runs three-way matching, maintenance triage and warranty claims end-to-end with agents connected to those systems; every out-of-tolerance decision goes to the responsible engineer or manager.
Disconnected systems
ERP, MES and the maintenance system see the same event three times in three formats.
Maintenance backlog
Requests queue without prioritisation; a critical fault sits behind routine ones.
Invoice vs receipt gaps
Three-way matching is manual; tolerances vary by person.
Warranty cost
Claims are assessed late and inconsistently; dealers and customers wait.
Agents you can watch live for this sector
Supplier invoice three-way match
Invoice, PO and goods receipt matched in SAP automatically; only out-of-tolerance lines reach a buyer.
Maintenance ticket triage
Sensor alarm and technician voice note become one work order, spare parts and a safe stop window included.
Warranty claim processing
Dealer claims validated for coverage, parts and labour in minutes; big amounts go to the regional manager.
Shipment exception handling
When a delay or damage lands, impact is costed, the carrier rebooked and the customer hears before they ask.
Device fleet anomaly triage
Telemetry anomalies from thousands of devices are clustered, root-cause candidates listed, one incident reaches the right team.
- OT / IT separation preserved; agents connect to the production network read-only
- Human approval on out-of-tolerance invoice, warranty and maintenance decisions
- Supplier and customer data stays inside; on-prem model option
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis