From citizen requests to tender files: agents bound to regulation, explainable, leaving the decision with the officer.
In public institutions every transaction is tied to a regulation clause, a deadline and a responsible officer. Aginies builds agents that route citizen requests, pre-assess permit and social-assistance files, and compare tender bids with specifications. Every output is justified with a clause number; the decision always belongs to the authorised officer or commission. Deployment can run in the institution’s own data centre with no external dependency.
In Government & Public Sector, Aginies offers 5 live agent scenarios and 3 solution packages: Citizen services assistant: application, documents, appointment and status, Citizen request routing, Permit application check, Public procurement bid file pre-check, Social assistance eligibility pre-assessment, Export control and end-user screening; solutions: KVKK / GDPR personal data protection, Citizen services & file pre-review, Public procurement & tender compliance. The blockers on the way to production are Request routing, File pre-review load, Explainability, Sovereignty requirement; on the compliance side 4 requirements (including Deployment in the institution’s own data centre, air-gapped if required; open-source models served inside) are part of the deployment.
Request routing
Petitions reach the wrong unit, the clock runs, the citizen applies again.
File pre-review load
Missing-document checks in permit, assistance and tender files take most of officers’ time.
Explainability
Every decision requires a rationale; black-box tools cannot be used.
Sovereignty requirement
Data cannot leave the country; most cloud assistants are ruled out for that reason.
Three starting points; each measurable in a short pilot on existing systems.
- 01agent scenarioCitizen services assistant: application, documents, appointment and status →
Applications and documents are what citizens feel most; e-Government integration removes repeated documents.
- 02agent scenarioCitizen request routing →
Petition routing is rule-based and high-volume; the lowest-risk first pilot.
- 03solution packagePublic procurement & tender compliance →
Tender-file pre-review frees commission time; the decision stays with the commission.
Agents you can watch live for this sector
Citizen services assistant: application, documents, appointment and status
The citizen writes or calls; eligibility checked, documents read, application opened, appointment given, every step traceable.
Citizen request routing
e-Government requests classified in seconds, given a legal deadline and routed to the right unit with an SLA.
Permit application check
Missing documents and regulatory fit reported in minutes; the licensing officer always makes the decision.
Public procurement bid file pre-check
Bid files are compared with the specification, missing and non-conforming documents listed; the evaluation decision belongs to the commission.
Social assistance eligibility pre-assessment
The application is verified against agency records, eligibility scored, gaps reported to the citizen; the decision belongs to the case officer.
Export control and end-user screening
Part, buyer and end use are classified in one flow; licence need is detected, the decision always stays with the compliance officer.
Derived from the 5 scenarios in the sector: supervisors, specialist agents, Hub model families and systems touched.
Summed from the simulation definitions of the sector scenarios; recalculated for your scale in the discovery session.
- Deployment in the institution’s own data centre, air-gapped if required; open-source models served inside
- Every output justified with a regulation clause and source document
- The administrative decision is always with the authorised officer or commission; the agent only prepares
- Access control and audit trail aligned with privacy and public-sector security requirements
- Presidential information and communication security guide: deployment in the institution’s data centre, air-gap included; open-weight models inside
- Administrative procedure and public procurement law: every output with the regulation article and source document; the decision with the authorised officer or commission
- Personal-data law and e-Government integration rules: citizen data purpose-limited, access by authorisation, full audit trail
On-prem in the institution’s own data centre; air-gapped where required. For municipalities and affiliated bodies, a dedicated tenant in the public cloud.
Approval rulesHuman-approval thresholds of the sector scenarios.
- Citizen services assistant: application, documents, appointment and statusBorderline eligibility, inconsistent document or another application in the household → officer review
- Citizen request routingClassification confidence < 0.85 or staff complaint → registry officer approval
- Permit application checkEvery permit decision is taken by the licensing officer; the system only pre-reviews
- Public procurement bid file pre-checkConformity and elimination decisions always with the tender commission; the agent only prepares
- Social assistance eligibility pre-assessmentThe assistance decision is always with the case officer; the agent pre-assesses
| Documents asked of the citizen again | 70% fewer |
| Application pre-review time | From days to minutes |
| Correct first routing | 95% and above |
Target ranges from comparable deployments; baseline and target are fixed together in the first week of the pilot.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis