Social assistance eligibility pre-assessment
The application is verified against agency records, eligibility scored, gaps reported to the citizen; the decision belongs to the case officer.
Social assistance eligibility pre-assessment is an agent scenario in the Government & Public Sector sector running on the web, app, voice, batch channels. Trigger: Assistance application via e-Government or a social service centre. The Social Assistance Supervisor coordinates 3 specialist agents (Verification Agent, Eligibility Agent, Citizen Comms Agent) across 4 systems (Social Assistance Information System, Civil Registry / Income Services, Eligibility Criteria (vector), SMS Gateway); of 9 steps, 1 write to systems and 2 are checks or approvals. Outcome: Verified file and eligibility summary reached the officer; citizen received gap and timeline information. Approval rule: The assistance decision is always with the case officer; the agent pre-assesses.
Social assistance eligibility pre-assessment
- Application SY-2026-77410: household of 4, regular assistance request, identity verified
- Household composition and address verified; 2 adults, 2 children (7 and 11)
- Income records: 1 registered employee, monthly gross 21,400; social security active
- Criteria: per-capita income threshold, property, household status, prior assistance
- Per-capita income 8% below threshold; no property record → pre-eligibility positive, home visit required
- Rationale written in plain language; sensitive fields masked on the officer screen
- File set to “pre-eligible”, home visit scheduled within 3 working days
- Assistance decision → case officer approved the file after the visit
- SMS to the citizen: decision, first payment date and right of appeal; record closed with an audit trail
- ■completed
Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Assistance application via e-Government or a social service centre
Verified file and eligibility summary reached the officer; citizen received gap and timeline information
Agents
Social Assistance Supervisor
Decomposes the objective, delegates to agents, manages approval points, merges the result.
Verification Agent
Queries civil registry, income and social security records
get_householdget_income_recordsget_social_security_statusEligibility Agent
Scores the criteria and writes the rationale
search_criteriascore_eligibilityexplain_decisionCitizen Comms Agent
Informs the applicant in plain language
send_smsupdate_caseschedule_home_visitSteps
| # | Kind | Agent | What happens | System | ms | tok |
|---|---|---|---|---|---|---|
| 01 | ingest | Social Assistance Supervisor | Application SY-2026-77410: household of 4, regular assistance request, identity verified | Social Assistance Information System | 200 | — |
| 02 | tool | Verification Agent | Household composition and address verified; 2 adults, 2 children (7 and 11) | Civil Registry / Income Services | 480 | — |
| 03 | tool | Verification Agent | Income records: 1 registered employee, monthly gross 21,400; social security active | Civil Registry / Income Services | 520 | — |
| 04 | retrieve | Eligibility Agent | Criteria: per-capita income threshold, property, household status, prior assistance | Eligibility Criteria (vector) | 460 | 520 |
| 05 | reason | Eligibility Agent | Per-capita income 8% below threshold; no property record → pre-eligibility positive, home visit required | — | 900 | 1,200 |
| 06 | verify | Eligibility Agent | Rationale written in plain language; sensitive fields masked on the officer screen | — | 420 | 340 |
| 07 | write | Citizen Comms Agent | File set to “pre-eligible”, home visit scheduled within 3 working days | Social Assistance Information System | 480 | — |
| 08 | approval | Social Assistance Supervisor | Assistance decision → case officer approved the file after the visit | — | 3,200 | — |
| 09 | notify | Citizen Comms Agent | SMS to the citizen: decision, first payment date and right of appeal; record closed with an audit trail | SMS Gateway | 260 | — |
Citizen services assistant: application, documents, appointment and status
The citizen writes or calls; eligibility checked, documents read, application opened, appointment given, every step traceable.
Citizen request routing
e-Government requests classified in seconds, given a legal deadline and routed to the right unit with an SLA.
Permit application check
Missing documents and regulatory fit reported in minutes; the licensing officer always makes the decision.
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