Outages, meters, connection applications and demand response: agents connected to grid systems, talking to customers.
Distribution and retail energy companies run two worlds at once: the grid with SCADA, GIS and meter data; millions of customers with CRM and billing. Aginies builds agents that bridge the two: clustering outage reports, solving meter disputes from photos, pre-assessing rooftop solar applications, running demand-response events. Engineering and regulatory decisions stay with people.
Outage call surge
Hundreds of calls for one feeder; the call centre jams before anyone is informed.
Estimated-bill disputes
Unread meters mean estimates; wrong estimates mean disputes; every case by hand.
Distributed generation applications
Rooftop solar requests multiply; engineers spend time on document checks.
Idle flexibility
Demand-response contracts exist; event management is manual and slow.
Agents you can watch live for this sector
Outage report handling
Reports are clustered by feeder, one OSS ticket is raised and everyone affected hears before the crew leaves.
Meter reading dispute
Customer sends a meter photo; the index is read by vision, the estimated bill fixed, big credits approved.
Rooftop solar connection application
Application documents are read, transformer capacity and regulation checked, gaps reported the same day; the connection opinion belongs to the engineer.
Demand response event
Under grid stress eligible consumers are selected, the offer sent by channel, participation measured and settlement computed.
Bill dispute resolution
Invoice lines and usage explained in seconds; goodwill credit applied by policy, larger amounts need a lead.
- Billing correction, connection and notification processes aligned with energy regulation
- Every decision affecting grid operation under control-room or engineer approval
- Read-only access to SCADA and OT; critical-infrastructure separation preserved
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis