Control tower: delay prediction, rerouting, customer notice, SLA
The telematics signal catches the delay early; alternative route and carrier chosen, customer informed, SLA compensation computed.
Control tower: delay prediction, rerouting, customer notice, SLA is an agent scenario in the Logistics sector running on the api, email, whatsapp channels. Trigger: Deviation event from telematics or the carrier API (ETA +4 hours). The Control Tower Supervisor coordinates 4 specialist agents (Prediction Agent, Routing Agent, Customer Agent, Finance Agent) across 5 systems (TMS, Telematics, Carrier API, Customer Portal, ERP Billing); of 10 steps, 2 write to systems and 1 are checks or approvals. Outcome: Route changed, customer informed with new ETA, SLA record and compensation file ready. Approval rule: Route cost increase > 15% or compensation > 10,000 → operations manager approval.
Control tower: delay prediction, rerouting, customer notice, SLA
- Telematics: vehicle 34 TR 7781 stationary on the motorway for 90 min; 3 shipments, 2 cold chain
- Prediction: ETA +4.5 h; shipment 2 SLA breach certain, shipment 3 marginal; cold chain tolerance 6 h
- Plan: route/transfer options → cost → rebooking → customer → SLA record
- 3 options: transfer to backup vehicle (+2,400, ETA +1.5 h), partner carrier (+3,900), wait
- Option 1 cost increase 11% < 15% threshold; inside cold-chain tolerance → auto-approved
- Backup vehicle assigned, transfer point and time written to the TMS, drivers instructed
- New ETA and live tracking link to consignees; delivery window choice offered for shipment 2
- SLA breach recorded; compensation 1,850 per contract, carrier recourse file opened
- Transfer completed, new ETA confirmed; temperature log continuous, no excursion
- Incident summary and cost impact emailed to the shipper; incident closed on the customer portal
- ■completed
Simulation · derived from real agent definitions · every agent can be built by dialogue with the Autonomous Agent and validated with a test corpus
Deviation event from telematics or the carrier API (ETA +4 hours)
Route changed, customer informed with new ETA, SLA record and compensation file ready
Agents
Control Tower Supervisor
Decomposes the objective, delegates to agents, manages approval points, merges the result.
Prediction Agent
Predicts the shipment and SLA impact of the deviation
get_telematicspredict_etasla_impactRouting Agent
Compares alternative route, transfer and carrier options with cost
route_optionscarrier_quoterebook_legCustomer Agent
Informs consignee and shipper with the new ETA and options
notify_customeroffer_optionslog_contactFinance Agent
Records the SLA breach, computes compensation and carrier recourse
record_slacalc_penaltycreate_claimSteps
| # | Kind | Agent | What happens | System | ms | tok |
|---|---|---|---|---|---|---|
| 01 | ingest | Control Tower Supervisor | Telematics: vehicle 34 TR 7781 stationary on the motorway for 90 min; 3 shipments, 2 cold chain | Telematics | 160 | — |
| 02 | reason | Prediction Agent | Prediction: ETA +4.5 h; shipment 2 SLA breach certain, shipment 3 marginal; cold chain tolerance 6 h | — | 1,600 | 800 |
| 03 | plan | Control Tower Supervisor | Plan: route/transfer options → cost → rebooking → customer → SLA record | — | 240 | 220 |
| 04 | tool | Routing Agent | 3 options: transfer to backup vehicle (+2,400, ETA +1.5 h), partner carrier (+3,900), wait | Carrier API | 1,200 | — |
| 05 | verify | Routing Agent | Option 1 cost increase 11% < 15% threshold; inside cold-chain tolerance → auto-approved | — | 520 | 260 |
| 06 | write | Routing Agent | Backup vehicle assigned, transfer point and time written to the TMS, drivers instructed | TMS | 700 | — |
| 07 | notify | Customer Agent | New ETA and live tracking link to consignees; delivery window choice offered for shipment 2 | Customer Portal | 480 | 220 |
| 08 | write | Finance Agent | SLA breach recorded; compensation 1,850 per contract, carrier recourse file opened | ERP Billing | 560 | — |
| 09 | tool | Prediction Agent | Transfer completed, new ETA confirmed; temperature log continuous, no excursion | Telematics | 900 | — |
| 10 | notify | Customer Agent | Incident summary and cost impact emailed to the shipper; incident closed on the customer portal | Customer Portal | 400 | 200 |
Shipment exception handling
When a delay or damage lands, impact is costed, the carrier rebooked and the customer hears before they ask.
Customs document preparation
HS codes, invoice and packing list prepared in minutes; only low-confidence lines reach a customs specialist.
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