Millions of subscribers, thousands of scenarios: billing, outages, fraud and offers on one layer.
Telecom operations mean volume and variety: bill disputes, SIM changes, outage reports, plan upgrades. Aginies runs these end-to-end with agents connected to billing, provisioning and network systems; transactions carrying fraud risk route to people by risk score.
Bill-dispute volume
The call centre jams every billing cycle; most disputes fit a handful of patterns.
SIM-swap fraud
A process squeezed between speed and security; costs in both directions.
Outage communication
Affected subscribers call in before anyone informs them.
Offer timing
Usage data exists; the right offer at the right moment does not.
Agents you can watch live for this sector
Bill dispute resolution
Invoice lines and usage explained in seconds; goodwill credit applied by policy, larger amounts need a lead.
SIM swap fraud check
Every SIM swap is risk-scored before provisioning; suspicious requests are held and banks are signalled.
Network outage communications
When an outage ticket opens, affected subscribers are found and the approved message sent before they call.
Plan upgrade advisor
Usage analysed, the right plan offered with a comparison; on acceptance the change provisions instantly.
- Subscriber data in-country; personal data masking
- Human approval on SIM changes and high-value adjustments
- A trace for every write to billing and provisioning
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis