Shipment exceptions, customs documents and cold chain: agents that decide the moment an event happens.
In logistics value hides in how fast an exception is spotted and solved: a late truck, a missing customs document, a temperature excursion. Aginies detects the exception with agents connected to TMS, WMS, customs and IoT systems, computes options, informs the customer; costly decisions stay with the operations manager.
In Logistics, Aginies offers 3 live agent scenarios and 3 solution packages: Control tower: delay prediction, rerouting, customer notice, SLA, Shipment exception handling, Customs document preparation, Cold-chain excursion response, Where is my order? (WISMO); solutions: Operational automation & demand management, Field service & dispatch automation, Logistics control tower. The blockers on the way to production are Exceptions surface late, Customs document errors, Cold-chain visibility, Customer communication; on the compliance side 3 requirements (including Human approval on customs declarations and high-cost re-routing) are part of the deployment.
Exceptions surface late
The delay is learned when the customer calls; there is no alternative plan.
Customs document errors
Documents are prepared by hand; one tariff-code error holds cargo for days.
Cold-chain visibility
Sensors exist, the decision process does not; who does what in an excursion is unclear.
Customer communication
The same information is asked through three channels; no proactive updates.
Three starting points; each measurable in a short pilot on existing systems.
- 01agent scenarioControl tower: delay prediction, rerouting, customer notice, SLA →
Delay management sits at the centre of customer satisfaction and SLA cost; a fast pilot where telematics exists.
- 02agent scenarioShipment exception handling →
The exception desk has high daily volume; the TMS integration alone is enough.
- 03agent scenarioCustoms document preparation →
Document preparation is rule-based and time-critical; the declaration decision stays with the customs broker.
Agents you can watch live for this sector
Control tower: delay prediction, rerouting, customer notice, SLA
The telematics signal catches the delay early; alternative route and carrier chosen, customer informed, SLA compensation computed.
Shipment exception handling
When a delay or damage lands, impact is costed, the carrier rebooked and the customer hears before they ask.
Customs document preparation
HS codes, invoice and packing list prepared in minutes; only low-confidence lines reach a customs specialist.
Cold-chain excursion response
A temperature excursion is assessed instantly, product risk computed, a field crew dispatched, the quality decision recorded.
Where is my order? (WISMO)
Customer asks, order and carrier events join instantly; on delay a new ETA is given and a trace opened.
Derived from the 3 scenarios in the sector: supervisors, specialist agents, Hub model families and systems touched.
Summed from the simulation definitions of the sector scenarios; recalculated for your scale in the discovery session.
- Human approval on customs declarations and high-cost re-routing
- GDP-aligned cold-chain records and excursion documentation
- Customer and shipment data inside the enterprise; every message recorded
- Customs law: declaration and document preparation by the agent, declaration and signature with the authorised broker
- GDP and cold-chain rules: temperature excursions documented, the decision with the quality officer
- Personal-data law and customer contracts: shipment and consignee data inside the organisation, every customer message recorded
Guardrails, approval and the evidence ledger: the compatible product Thulpar ↗
Sovereign shared deployment; TMS, telematics and carrier APIs connected through an allowlist, shipment data stays in Türkiye.
Approval rulesHuman-approval thresholds of the sector scenarios.
- Control tower: delay prediction, rerouting, customer notice, SLARoute cost increase > 15% or compensation > 10,000 → operations manager approval
- Shipment exception handlingExtra cost > 1,000 € → dispatch lead approval
- Customs document preparationHS confidence < 0.90 or duty difference > 2,000 € → customs specialist approval
| Delay detection lead | Hours ahead |
| On-time delivery | +5–10 points |
| “Where is my shipment” calls | 50% fewer |
Target ranges from comparable deployments; baseline and target are fixed together in the first week of the pilot.
Time to move from experimenting with AI to transforming with it.
In a 30-minute discovery session we take your 2–3 priority business problems, show a live demo of a similar scenario, and draft a roadmap that starts with the Value layer.
- Your 2–3 priority problems
- Live demo of a similar scenario
- Roadmap starting with value analysis